Shaikh Rizwan

client Account manager & Manager-HR & Strategic Projects
July 5, 1985

About Candidate

Location

Work & Experience

M
Manager – HR & Strategic Projects Feb 2024– - Present
Tropoverse Financial Services LLC – Dubai, UAE

Manage full-cycle HR operations, including recruitment, onboarding, payroll, performance management, and grievance handling. • Handle visa processing, renewals, PRO coordination, and UAE labor law compliance. • Oversee banking DSA/3PS projects, ensuring staffing and operational KPIs are met. • Track sales performance across multiple banking projects and initiate corrective measures. • Coordinate with clients for staffing needs, project deliverables, and compliance. • Design and execute training programs to upskill field and back-office staff.

C
Client Account Manager----Innovations Group– UAE July 2021 - Feb 2024
Innovations Group– UAE|

Served as the primary point of contact for multiple client accounts, ensuring strong relationships, retention, and service delivery. • Managed recruitment, onboarding, attendance, and operational support for deployed staff. • Coordinated with internal teams to meet client staffing needs and resolve issues promptly. • Conducted client site visits, addressed concerns, and explored new business opportunities. • Oversaw invoicing, payment follow-ups, and approvals for client and staff requests. • Took ownership of accounts, ensuring KPI achievement and operational excellence.

P
Project & Operations Officer - Retail Fit-Outs ( 2014 - 2017
Damas Jewellery International LLC

Managed end-to-end retail fit-out projects across GCC. • Liaised with leasing & mall management for project initiation. • Secured permits from DM, Civil Defense, and mall authorities. • Prepared BOQs, floated tenders, and finalized contractors. • Monitored project timelines, budgets, and risk management. • Supervised maintenance team deployment for boutique repairs. • Handled procurement of project-specific materials and finishes in compliance with brand standards and quality benchmarks. • Managed purchase orders, payment approvals, and lien release procedures in line with contractual terms. • Directed project close-out activities, including snag list resolution, final inspections, and collection of completion documentation.

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