- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using NeoDove Product.
- Help in keeping customers extremely satisfied and thereby contributing to customer retention.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
- Onboarding new customers: Providing Admin and User training e.t.c (over web).
- Talk clients through a series of actions, either via phone, email or chat, google meet until theyandrsquo;ve solved a technical issue.
- Work closely with customer success and technical teams to enhance the quality of existing products.
- Manage and monitor customersandrsquo; expectations.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.
#Customer #Support
